There is a fee payable on the day of consultation as scheduled below, part of which is able to be recouped from medicare. Approved workcover, Australian Defence Force personnel and DVA (existing) patients generally have no fee payable.

IN CLINIC CONSULTATIONS:
Initial Outpatient Consultation                                     $440 *#  ($84.15 rebate)
Subsequent Outpatient consultation                             $240  *    ($42.30 rebate)        
Postoperative period                                                       No charge

*Payment is due at the end of your consultation unless you have pre-paid your appointment. Please note that surcharge applies for payments made by credit card. No surcharge applicable for cash. We do not accept cheques.

24 Hour Cancellation policy - please note that fees apply for cancellations within 24 hours - if a patient wishes to rebook having cancelled within 24 hours a pre-payment applies in addition to a cancellation fee ($100 incurred for initial; $50 for review appointment) for the next appointment (See policy below). Please note this consultation booking and fee applies to assessment of one region only on your referral (e.g. either back or neck, not both).

# This includes patients previously reviewed as a hospital inpatient and previous patients not reviewed for over 2 years by Dr Zotti.

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Reports                          Fees apply. According to gazetted AMA rates. In the case of                                                                      reports intended to be used for legal purposes, legal representatives are                                                      advised to write to the clinic with their specific requests and questions. 

                                        Please note that where Dr Zotti is the treating medical                                                                             specialist for your injury/condition he advises alternate referrals for                                                         permanent impairment, IME and GEPI purposes. There are also cases where                                           Dr Zotti will no longer fill out reports** (see below)

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Copies of files:                A fee will apply to provide a single document with a further fee                                                                for complete copy of the records. Any application should be in writing to:                                                info@backneck.com.au

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Procedural fees               Dr Zotti does not participate in known/no gap healthfund arrangements for                                            open surgeries but does so for selected low risk, day procedures.

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**N.B. Dr Zotti will no longer fill in documentation for the 'Disability support pension', 'Total and permanent Disability' or 'compassionate release of superannuation funds' for non-operative patients as a practice policy - If this is the predominant reason for your requested appointment we strongly advise you to cancel and seek alternate referral to prevent disappointment.

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National disability support (NDIS) scheme paperwork will be considered for postoperative patients well known to Dr Zotti (i.e. not at first meeting and only for postoperative cases legitimately satisfying criteria). Total and permanent disability for operated patients will be considered on a case-case basis as to appropriateness and will attract a fee.

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Dr Zotti will no longer provide referrals (e.g. MRI, injections and other) unless completed during an in clinic consultation.

 

Workcover patients previously seen by Dr Zotti without an existing appointment unfortunately will be unable to rebook. Unfortunately, this includes patients with closed workcover claims (that were seen as workcover patients by Dr Zotti) who wish to see Dr Zotti privately.

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In-hospital fees:     Consultations charged to health fund; Surgical Fees - enquire within

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Back/Neck has a strict 24 hour notice cancellation policy. We ask that you provide us with as much notice as possible when cancelling or rescheduling, however a minimum of 24 hours notice for cancelling (or rescheduling) of appointments is necessary to avoid cancellation fees. By making an appointment at our clinic, you agree to attend your appointment or provide the clinic with adequate notice of your absence no less than 24 hours prior to your scheduled appointment.

 Non-attendance or cancellation with less than 24 hours notice not only jeopardies our doctor’s time, but also violates the right for patients who really need to see our doctor. Any cancellations made without adequate notice or appointments that are unattended without notice will be recorded on your patient profile. Patients with a history of such behaviour will be required to make pre-payment of their future appointment. If such behaviour persists, we may not be able to continue our service for such patients. A cancellation fee on top of pre-payment will be applicable for future appointments in this instance.

We understand that unexpected situations may arise. Please call us as soon as possible and we will try to accommodate your situation. However, please note that cancellation fees may still apply.

Our clinic’s priority is providing top quality care to our patients. It is in our most sincere intention to help all of our patients and all we ask is respect for our clinician’s time. Please keep our cancellation policy in mind and we look forward to seeing you in our clinic.

Thank you for your understanding and your cooperation.

BACK/NECK Clinic